Our commitment to your privacy

At The Thirsty Bear we value our customer’s data. This policy explains when and why we collect personal data, how we use it, the limited conditions under which we may share it with others and how we keep it secure.

We may also hold personal data on behalf of our customers and this policy covers how we store and process this data securely.

Types of data we collect

Website cookies

We use cookies to track visits to our website and improve visitors experience. Where applicable we use a cookie control system allowing you on your first visit to the website to allow or disallow the use of cookies on your computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

If you wish to deny the use and saving of cookies from this website you can change your browsers security settings to block all cookies from this website and its external serving vendors.

We use tracking software to monitor website visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

This website uses the Google AdWords and Facebook remarketing services to advertise on third party websites and Facebook to previous visitors to our site This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or on Facebook. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to The Thirsty Bear website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Contact forms

Through our booking form on our website we collect personal information. We use that information to respond to your booking enquiry.

We may also occasionally contact you about new features, offers, or information about the same or similar products to those you have enquired about.

You can opt out of receiving any marketing from us at any time, by clicking an unsubscribe link at the bottom of our emails or by emailing info@thethirstybear.com.

We use a third-party provider DesignMyNight to store your details. You can read DesignMyNight’s Privacy Policy at https://www.designmynight.com/privacypolicy.

Lawful basis for processing your data

Where we collect your data we need to ensure there is a legal basis for processing it. The ways we are able to lawfully process your data are detailed below.

Processing is in accordance with legitimate interests

We can process certain personal data if it is necessary for the purposes of the legitimate interests pursued by us or by a third party. These interests need to be balanced against your interests, fundamental rights or freedoms in respect to your personal data.

An example of this is where we process your personal data in relation to responding on or fulfilling your booking enquiry.

You can object to us processing your personal data in certain circumstances, including in relation to direct marketing.

Where you have given us your consent

Where we need to process your data in a way that is not necessary for the purposes of our legitimate interests we will ask for your explicit consent.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Ali Rees by emailing info@thethirstybear.com.

What to do if you’re not happy

If for any reason you are not happy with how we are using your data you can email info@thethirstybear.com with details of your complaint.

We will do our best to resolve the issue and if you are still not happy you can lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/.

Changes to this Privacy Policy

We may review this privacy policy from time to time. When we do we will update the last reviewed date in this section. Last reviewed date:

24th May 2018